The seller has 3 business days to get back to you. How they respond depends on the reason for your return. Accept your return request and offer a full refund — You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The seller will also pay for return shipping. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value.
Learn more about our Condition of returns policy. Offer you a partial refund and let you keep the item — This can be a good compromise when you're not completely satisfied with your purchase — for example, if it arrived with a minor scratch — but you're happy to keep it. Offer you a replacement or an exchange — Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund.
Send you a message — The seller may ask you for some more details about your return request. Accept your return request and offer a full refund — You'll return the item and the seller issues you a full refund — depending on their returns policy, this may or may not include the original shipping cost. Check the seller's return policy in the listing to see who is responsible for return shipping costs.
If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Offer you a partial refund and let you keep the item — This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill — say if you ordered the wrong thing by accident.
Decline your return request — Sellers can only decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. You can keep an eye on the progress of your return request by selecting Check your return status below, or in your Purchase history - opens in new window or tab.
Who covers the shipping costs depends on why you're returning it. Find more information about return shipping. You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back".
If you don't ship the return by that date, we may close the request and you will not receive a refund. When you send your item back make sure a tracking number is added to your return request to avoid delays or issues in the refund process.
If you use an eBay return label, tracking details are automatically uploaded. If you're using a non-eBay label, the seller may have added the number for you.
If not, you should manually add tracking details to the return. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. So when the refund request is "due" and I don't offer it, will anything happen? I'll take tour and band shirts from the s from you as well Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for. Show only Search instead for. Did you mean:. What happens if I don't give a refund by the due date? Message 1 of All forum topics Previous Topic Next Topic.
Message 2 of Those shirts, while vintage and collectable, should not have been sold. They're in bad shape. Granted the buyer had to have seen at least part of the damage, but that's no excuse for selling rags. Also your photos kind of focus only on some areas, it's easy to see why a buyer would be unhappy. Message 3 of Message 4 of In response to serjo I didn't sell it as a genuine one and nothing in my description said that it was.
I bought it from ebay and only resold it because it was too small. She is making out that I have intentionally sold a fake Do you have to give a refund as I state in all my auctions that items are sold as seen and no refunds will be issued. Has anyone been through this? I have never had this problem before Go to Solution. All your buyer has to do is get a letter from Trading Standards or a reputable dealer,submit that to Ebay or Paypal and they will get a full refund without having to return the watch.
View solution in original post. When you're selling online you cannot claim items to be 'sold as seen' it's not possible as the first the buyer sees the actual item if when they receive it in the post. If you refuse to refund and the buyer opens a case and you still refuse to refund, then ebay will just take the money out of your account and give it to the buyer who may not even be told to return the watch. Is this the watch described as " Stunning gold and white Michael Kors watch"?
In what way did you not list it as genuine? If it wasn't genuine you shouldn't have listed it as it is a fake and that is illegal. I think you will find describing a watch as a 'Michael Kors watch' means it is a ' Michael Kors watch' if it isn't a 'Michael Kors' watch, you shouldn't have put that as the brand in the description. I can see why the buyer might be a bit disappointed, if you refuse to refund eBay will do it for you, probably best to take the path of least resistance I'd think.
Unpalatable as it may possibly be, I think eBay will almost always come down on the side of the buyer and no matter what proof you have, whether in your description or otherwise, eBays ''seller team'' what a joke will just completely ignore this and refund the buyer.
Alternatively, you could ask for the buyer to return the item, apologise even though you did everything right and say that you will refund them upon receipt of the watch.
Either way, the buyer doesnt want the watch so really its up to you to make it as smooth as possible. Writing 'no refunds will be given' makes no difference whatsoever.
When you sell on eBay, you can save time managing your return requests by setting up rules that automatically accept returns or issue immediate refunds.
Automating your return process can not only save you time but also provide a great experience for your customers. Avoid disputes with buyers. To avoid future problems, our article shares best practices for creating listings, tips for packing and shipping items, and advice for communicating with buyers. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. To maintain that trust, we expect all members to treat each other with respect.
It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Skip to main content.
0コメント